Advice & Resources

Frequently Asked QuestionsHow can I find information about which buses operate in my area?Use our Plan a journey tool to check which operators and routes serve the stops closest to you. To see the list of Kent bus operators, please visit our Bus Operator Directory. How can I pay for the bus?Most buses in Kent support contactless payments — just tell the driver your destination, tap your card or device on the reader and grab your ticket. Many operators also have mobile apps for purchasing tickets ahead of time. Cash is still widely accepted across bus operators, although most buses do not carry a large amount of change so if paying with cash please try to have the exact fare or carry change to help drivers.  What types of bus ticket are available to purchase?Operators in Kent offer plenty of options, from singles and returns to day tickets and monthly passes. Operator websites provide the most accurate information for the tickets they sell. Kent also has a number of multi-operator tickets, with further information found on our dedicated page.  Do I need to signal for a bus to stop?Although most bus drivers will stop when they notice passengers at a designated bus stop, it’s always a good idea to give a clear hand signal to make sure they see you. Can I save my favourite stops or services on Kentbusinfo.co.uk?Yes, you can bookmark your preferred stops and services for quick access each time you visit this site. To do this, please press the heart symbol ‘Add to favourites'. To access your favourites, please press the heart icon at the top right corner of the home page. Can I access my journey plan if I am offline?Once you create your journey plan in our journey planner feature, you will be able to print it or save it as a PDF format. Downloaded PDF files are then saved to your device and are available on the go for viewing offline.Where do I report a problem with my bus journey?For service issues including delays and missed buses, please contact your transport operator first. Kent County Council only controls a small number of services which are operated with our financial support. If you are not satisfied with response you receive from the bus operator, please contact the Traffic Commissioner who is responsible for the licensing and regulation of Bus Services. They can be contacted by telephoning 01132 543280 or via email at enquiries@otc.gov.uk.   What is Demand Responsive Transport (DRT)?Demand Responsive Transport adjusts its routes based on the needs of passengers, offering flexible and efficient service without fixed schedules or stops. For more information about the Demand Responsive Transport, please visit our dedicated page.How can I apply for school transport?To seek information about school transport for your child/children, please visit the Kent County Council Website using the useful links below. There you will find information about your options, if your child is eligible and how to apply.   

How do I get in touch about a bus service?For all supported and commercial services, you should first contact the Transport Provider of your chosen service directly. Contact details for all bus operators can be found on our Bus Operator Directory page.When contacting operators with complaints, you should detail as much information as you have to help the operator look into what you are detailing. Where possible, this should include:Route NumberDateTime you were travellingYour starting stop and destinationDetails of the incidentWhat action was taken at the time.How can I report a problem with a bus stop, timetable case or digital information display?To let us know about damage to a bus stop, including the timetable, timetable case, pole or digital information display, please visit the Kent Highway Reporting Tool. This site can also be used to request a new bus stop or for an existing stop to be moved.How can I find out more information about bus passes for older or disabled people?The Kent County Council website provides further information on bus passes for older or disabled people. This can be accessed at the following link, and includes information on applying for and renewing passes, and informing The Council when moving house.How can I apply for help with School Transport?Further information can be found on the Kent County Council website at the following link.I have a question or feedback about kentbusinfo.co.ukIf you have a question about this website, or feedback on how we can improve the site, please contact kentbusinfofeedback@kent.gov.uk. Alternatively, we currently have a feedback survey live. We value your feedback so we can use this to improve the site. I have a question, comment or enquiry not covered by the above:If you have a question, comment or enquiry about anything not covered by the above, including the Kent Enhanced Partnership website, please use the general inquiry form on the Kent County Council website or call 03000414141.